3D Printing Services — Terms & Policies

Submitting a quote request, file, or instruction does not create a production commitment or guarantee acceptance. We review scope, manufacturability, capacity, price, and delivery before issuing an approved quote.

A customer order begins only after the approved quote and required payment or confirmation are accepted. Materials, process, tolerances, appearance, inspection scope, and acceptance criteria are governed by the approved quote, quality plan, or written decision for that order.

Project images and samples show relevant applications but do not become acceptance standards unless the approved quote says so. Quality concerns must identify the affected RFQ or Order ID and include a clear description with reasonable supporting evidence.

Changes requested after approval may affect price, delivery, materials, quality requirements, or work already completed. Cancellation, refund, rework, or remake decisions depend on the job stage, completed work, materials used, agreed criteria, and the facts of the issue.

Quoted dates depend on complete files, approvals, payment, and required decisions being received on time. We will communicate material delays or delivery changes through the approved channel. We may refuse or stop work that appears unlawful, unsafe, infringing, misleading, or outside approved capability. Regulated or safety-critical uses require prior written acceptance and any necessary compliance review.

A partner application or approval does not guarantee assignments. A partner may work only on jobs formally sent to that partner through the platform and must follow the current assignment, approved process, quality requirements, and platform instructions.

Partners must not subcontract, contact customers directly, move payment off-platform, or use customer information for marketing unless expressly authorized in writing. Partners must protect customer files and job information from unauthorized access, copying, or disclosure.

Partner self-checks and submitted evidence do not by themselves constitute final company approval or shipment release. Partners are paid or settled only for approved work under the applicable assignment and settlement record. Undisclosed direct payments related to a platform job are not permitted.

Questions about an assignment, change, quality issue, or settlement must use the platform’s approved support channel and reference the Job ID.

Customers must have the right to submit all files, designs, and instructions. Submitted information and files may be used only as needed to review, quote, produce, inspect, deliver, and support the requested service.

Assigned partners receive only the information needed for their assignment. Customer files must not be reused, displayed, sold, or shared outside the approved job without written permission.

No webpage, project example, or preliminary discussion overrides an approved quote, assignment, quality plan, or written decision. The approved version of these terms applies from its stated effective date.

Customers should reference the RFQ or Order ID when contacting us. Partners should reference the Job ID. Questions, disputes, privacy requests, or policy concerns must be sent through the platform’s approved Contact Us or support channel.